Thank you for scheduling time to speak with Insight Research Group (IRG) about your claims automation journey. We're conducting this research on behalf of HCIM to better understand how organizations like yours evaluate and use SymKey.
About this pre-interview survey:
• Time required: 5-7 minutes
• Purpose: Gather key background information before our conversation
• Why complete it now? This allows us to maximize our 45-minute interview focusing on your strategic insights rather than basic demographics
Your upcoming interview:
During our scheduled Zoom conversation, we'll dive deeper into your experience with SymKey, from vendor selection through implementation and daily operations. This is purely research-focused (not a sales call), and your feedback will directly influence product improvements.
Confidentiality & Incentive:
• All responses remain confidential and will be analyzed in aggregate
• $100 honorarium (or charity donation) will be provided after the interview
• Your insights help HCIM better serve organizations like yours
Let's begin with a few quick questions about you and your organization.